Managing Product Communication in the COVID-19 Era

This session will address the vital aspects for managing product communication and product management that are needed for exchanges and data providers to deliver quality service. Exchanges, data vendors, and financial institutions will share their perspectives on how the industry’s communication and product management practices have been dealing with the crisis. Panelists will provide examples of communication practices in support of change management and Business Continuity Planning (BCP) that should be emulated, as well as opportunities for improvement. Throughout, the speakers will tie in the FISD’s Service Level & Communication best practice recommendations as a guideline for future industry behavior.

Moderator:

Sara Banerjee, Managing Director, Prosparency LLC

Panelists:

Edmund Flynn, FIA, Head of Market Data Strategy, TD Ameritrade

Kevin Maude, Cboe Global Markets, Cboe

Himanshu Sadana, Director, Pricing & Reference Service, Refinitiv

Garrick Stavrovich, Product Management GIS, Nasdaq

Managing Product Communication in the COVID-19 Era Q&A